ABOUT DELIVERIES

Artworks and art books are fragile. We take special care to protect them so that shipment is carried out in the best possible conditions. Upon receipt of payment, your order is shipped as soon as possible.

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PACKAGING

The book is wrapped in bubble wrap, and placed in a special cardboard packaging dedicated to this type of shipment.
 
Works on paper (print) are wrapped delicately in neutral PH tissue paper. This first layer, in contact with the work, protects the surface from dust, scratches or fingerprints. It is then inserted into a cardboard tube which mitigates the variations in temperature and humidity. The tube is finally placed in a carton for added security and preservation.
 
Paintings on canvas are packed by a specialized carrier.

SHIPPING, INSURANCE AND MONITORING

The packages are sent abroad through the Colissimo service of the French Post or by UPS. The shipping costs include packing, shipping and insurance of the parcel. They are insured to the value of the works. Please visit the following page for accurate delivery times www.colissimo.fr/GC/accueil.do.
The tracking number and delivery date are communicated by email to the customer. For orders outside the EU, customs fees may apply. Such fees are not included in our shipping charge and are the responsibility of the customer.

Note: if you notice upon delivery that the package is damaged, do not accept it, clearly ask for its return to the deliverer, and contact us by email.

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HAND DELIVERY

Delivery is free in Saint-Etienne (France) and the surrounding area. We can make deliveries ourselves for orders over €3,000. Please contact us in advance if such is the case, by phone +33 (0)9 72 47 49 63 or email: contact@soldart.com.
 

RETURNS

According to the French law, for any online purchase made ​​in a country of the European Union, the consumer has a withdrawal period of 14 days upon receiving the product, without having to justify their decision. They will only have to pay for the direct costs of returning the package. The customer must complete the attached withdrawal form within the time limit and notify by email the Company SOLD ART of the returned product : contact@soldart.com.